TERMS AND CONDITIONS

Booking Conditions

Reservations made are subject to availability and confirmation of payment.

To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation.

The values ​​of the reservation rates, deposit, cleaning fee or others, are those announced at each moment at the page of each accommodation.

All prices include VAT at the legal rate in force.

Payment options

Payment for reservations can be made by American Express, Visa or MasterCard credit card.

Guests are also subject to the special rules available in each accommodation.

Pre-check-in

Upon completion of the reservation, the reservation holder will receive an email from Casa do Juncal with reservation’s confirmation and with important explanations about the accommodation and information about additional services.

Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance for the preparation of the stay.

The Accommodation Bulletin will request namely the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information regarding foreign and border services.

Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present at the accommodation. If the number of guests exceeds the limit, Casa do Juncal reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.

Casa do Juncal cannot assume any responsibility for the incorrect or non-filling of the Accommodation Bulletin.

Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.

Cancellation policy

After confirming the reservation, the following fees will apply in case of cancellation:

a) The guest will pay 100% of the total amount of the reservation, in case of cancellation at any time, for a non refundable reservation.

b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 15 days before the check-in date.

If an overbooking situation occurs (that is, simultaneous reservations in the same accommodation) in the accommodation reserved by the guest, the guest expressly acknowledges and accepts that Casa do Juncal reallocates the reservation in a accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the accommodation booked by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation from Casa do Juncal.

Stay conditions

The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation.

The reservation holder must provide a valid address, a telephone contact and an email address.

No pets (of any race, size, or age) are allowed in Casa do Juncal accommodation (exception to guide dogs). Casa do Juncal reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if an animal is found inside.

Smoking is not permitted inside the accommodation.

Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals.

For the purposes of the preceding paragraph, all guests with foreign nationality must provide all information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin.

Guests must notify Casa do Juncal of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify Casa do Juncal of such damages, can be held responsible for them.

Additional services

Casa do Juncal could offer several additional services to guests, such as private transfers, cleaning and laundry services, cribs, tickets to various tourist attractions.

All additional services are carried out on request and are subject to availability confirmation.

Casa do Juncal is not responsible for any services provided by external suppliers.

Check-in and Check-out

Upon check-in, identification documents of the person responsible for the reservation, as well as all foreign guests, will be requested for the purpose of confirming the information provided.

Unless otherwise agreed, the accommodation will be occupied on the check-in date between 16:00 and 00:00.

Check-out is until 12:00 am and all guests must leave the accommodation by the scheduled time.

If the guest refuses to leave, Casa do Juncal reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action).)

Any changes to the dates and times of departure and entry must be confirmed by Casa do Juncal. If there are delays, without notice and without confirmation from Casa do Juncal will be charged the amount of the security deposit a fee corresponding to the one-night rate.

Casa do Juncal is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.

Cleaning, sheets and towels

Accommodation will be cleaned before guests arrive. Casa do Juncal service includes a set of towels, bed linen and some toiletries for each booking.

Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions so that Casa do Juncal can receive the next guest.

Equipment, furniture and accommodation items

If a device does not work, or if guests are unsure how to use any equipment in the accommodation, the guest should contact Casa do Juncal.

Changes to the accommodation or its contents are not permitted.

All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay.

Maintenance and special requests

Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to Casa do Juncal by written. Depending on the problem, the resolution can take up to 72 hours or more if it depends on third-party services.

While respecting guest privacy, Casa do Juncal reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies.

Baby cots can be requested in advance but are limited to availability at the moment.

Noise, Illegal Activity, Security

According to the law, the night rest period is between 10 pm and 8 am, so guests must remain silent.

Guests should not disturb the neighbors, namely when opening or closing the door of the accommodation or the door of the building where it is integrated (when applicable).

Reservations for illegal or immoral activities are not accepted.

The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity.

Guests are not authorized to invade the owner’s privacy or publish something that may allow third parties to identify the property’s address or the identity of the owner (even if such information is already in the public domain).

Guests are solely responsible for their own safety during their stay with Casa do Juncal. Guests should listen to any instruction or explanation provided by Casa do Juncal upon check-in.

If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform Casa do Juncal. When leaving the accommodation, guests must make sure that they leave the windows closed, the air conditioning, the central heating, and the lights off.

Responsibility

Casa do Juncal service is legally limited to their accommodation and relationship with guests during the stay. Casa do Juncal will not be liable for any occurrences outside the boundaries of the accommodation, such as exterior noise, construction, neighbors, or any other matter not directly related to the accommodation itself.

Photos and descriptions of the accommodations are produced by Casa do Juncal. Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities.

Casa do Juncal will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.

Casa do Juncal is not responsible for any damages caused, directly or indirectly, that may occur during guests stay in the accommodation, such as personal injury, robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of gas, electricity, water, telephone, or internet.

All robberies, thefts or any criminal behavior must be reported by guests immediately to Casa do Juncal, as well as to the competent police or judicial authorities.

Casa do Juncal is not responsible for potential delays, accidents, losses or changes in schedules or rates that are related to the services of our suppliers. Casa do Juncal is not responsible for errors and/or omissions, false statements by third parties, disputes between a guest and a third party, or for the content of external links other than the one in which the booking was made.

In the event that guests do not comply with these terms and conditions, or in the event of misconduct on the part of guests, Casa do Juncal reserves the right to require them to leave the accommodation without any compensation or reimbursement of the fees paid.

Legislation and fortuitous events

This agreement is concluded between guests and Casa do Juncal, which is duly authorized to arrange the rental of the accommodation. This agreement gives guests permission to occupy the accommodation during the period and in the agreed terms.

Guests are not tenants of the accommodation and do not hold sole ownership of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by any circumstances not attributable to Casa do Juncal, such as water or gas leaks, Casa do Juncal will not be liable for the inconvenience caused, however, it will take all necessary steps to move the guest to accommodation with similar characteristics.

If guests do not accept the change, the total amount (excluding costs related to the days on which the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor Casa do Juncal will be liable to guests for any additional amount in connection with the cancellation of the reservation. Casa do Juncal will not be responsible for the possible theft of objects left in the accommodation.

Amendments and Applicable Law

Casa do Juncal reserves the right to update its terms and conditions at any time as necessary. It is responsibility of the parties that use Casa do Juncal service to review these terms and conditions in the event of a change before making a reservation.

By agreeing to use the Casa do Juncal service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect guests’ rights.

These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in case of legal action relating to any accommodation reservation with Casa do Juncal.